Balloon + Quad
Air + Ground Combo

Yes. Every occasion package can be customized — add-on menu extends the base package with photographer, videographer, flowers, banner, custom cake, champagne reveal, and private dining. Full list below.

Minimum 48 hours for standard add-ons. For photographers, videographers, and custom banners: 7 days ahead. For wedding-level coordination: 14+ days recommended.

Yes. Every occasion booking gets a dedicated coordinator with WhatsApp direct line from enquiry through post-event follow-up. Pre-event planning call included.

72+ hours = 100% refund. Weather-cancelled flights always receive 100% refund or free reschedule. Add-ons (flowers/photographer) may have AED 200 per-supplier booking fee on cancellation.

Non-group bookings: 96 hours or more before departure has no cancellation fee, 72 hours or more has a 50% fee, and under 24 hours has a 100% fee. Group bookings of 4+ pax follow a 7-day / 5-day schedule. Hot-air balloon uses a 48-hour cut. <a href="/cancellation-policy/#activity-tiers">Full schedule</a>.

Helmet, goggles, gloves, fuel, water, and a guided briefing are included. Buggies / quads / bikes must be driven only in approved sandy desert areas, never on public roads. Damage from accident, rollover, collision, or misuse may be chargeable, and late returns may incur an additional fee under the rental agreement. <a href="/safety/#buggy-quad-rider">Rider responsibility</a>.