What we collect
Booking, contact, and basic site-usage details.
Clear data practices - Human support - Secure booking
Privacy
Privacy
Policy.
We believe trust starts before takeoff. This page explains what information we collect, how we use it, and how we protect it when you browse, enquire, or book with us.
Secure booking
WhatsApp + phone support
Since 2014
GCAA-licensed
At a glance
We collect only what is needed. We do not sell your data.
Information is used to respond to enquiries, process bookings, and support your experience. Nothing more.
Last updated: April 21, 2026
Quick Summary
How does Cappadocia Hot Air Balloon Dubai handle personal information?
We collect only the information needed to respond to enquiries, process bookings, support guests, and improve the site experience. We do not sell personal data, and we use secure providers for booking, communication, and payment handling.
Why we collect it
To respond, confirm bookings, and deliver your flight.
Contact us
Privacy questions go to the desk on WhatsApp or email.
You provide directly
- Name
- Phone or WhatsApp number
- Booking details and travel date
- Guest count and ages
- Hotel or pickup details
- Special requests or celebration notes
Booking and transaction
- Chosen package and tier
- Pricing and booking reference
- Payment status, not full card numbers
- Communication history for the booking
- Any agreed custom terms
Site usage
- Browser and device data such as type, language, and rough region
- Pages visited and time on site
- Referral source such as search engine, link, or ad campaign
- Basic cookies and analytics data
Respond to enquiries across WhatsApp, phone, email, and contact forms.
Confirm and manage bookings with clear records and references.
Arrange pickup and logistics such as driver coordination, briefing, and breakfast.
Handle payments securely via trusted providers.
Support customer service before, during, and after the flight.
Send booking updates such as weather calls, pickup times, and reminders.
Improve the site and service through general usage analytics.
Meet legal and safety obligations connected to balloon operations.
Booking data is used to deliver your experience safely and correctly. This covers pilot manifests, basket-load balance, pickup routing, catering counts, and celebration setups.
Payments are processed through secure third-party providers. We do not store full card numbers, CVVs, or banking credentials on our own systems. Custom bookings, private charters, or celebration requests may involve additional coordination data shared only with the suppliers directly involved, for example a photographer or florist you have approved.
Plain promise
Payment information is processed through secure service providers. We do not publish or unnecessarily expose sensitive booking details.
When you message on WhatsApp, call us, email, or submit a form, we keep the conversation on file. That record is used to respond accurately, confirm arrangements, support your booking, and resolve any later questions fairly.
What we may retain
- Your name and contact number or email
- The content of booking-related conversations
- Dates, packages, and confirmations discussed
- Any special requests, dietary needs, or celebration details
What we ask of you
- Avoid sharing unnecessary sensitive information such as full passport scans or financial details over chat
- If you need to share a document, ask us for the right secure channel
Fast support often depends on keeping a clear record of booking conversations. Records are retained in line with our data-retention practice, not indefinitely.
We retain information as long as reasonably necessary for bookings, customer support, legitimate business records, legal obligations, dispute handling, and operational continuity. Examples:
- Booking records retained to handle later queries, refunds, or returning guests
- Support conversations retained to help us resolve issues and continue the same thread
- Financial and tax records retained as required under UAE operating rules
- Website analytics retained in aggregated form and in line with analytics-provider defaults
When information is no longer needed, it is deleted, anonymized, or securely archived.
We use reasonable administrative and technical safeguards to protect the information you share with us. Access is limited to team members who need it for their role. Payment and operational processes rely on secure, well-known providers. Encryption is used where appropriate.
Honest note. No online system can be promised as 100 percent risk-free. We take careful, proportionate steps and we act quickly if a concern is ever raised.
Access
Ask for a copy of the personal information we hold about you in connection with a booking or enquiry.
Correction
Ask us to fix inaccurate or outdated details we hold, such as name spellings, phone numbers, or pickup hotels.
Deletion
Request deletion where it is reasonable and consistent with our legal and operational obligations.
Communication preferences
Choose whether you hear from us outside the booking itself and opt out at any time.
International visitors, children & policy updates
10 - International
International visitors
We serve international guests. Your information may be processed in connection with UAE operations and our service providers. By contacting or booking, you understand your information is handled to deliver the service.
11 - Children
Children's privacy
We do not intentionally collect unnecessary personal information from children independently. Booking data for minors is provided by a parent or guardian. If you believe inappropriate child data has reached us, please contact the desk.
12 - Updates
Updates to this policy
This policy may be updated from time to time. Updated versions are posted on this page with a new last updated date. Please review before booking if data handling matters to you.
What information do you collect when I enquire?
Your name, phone or WhatsApp number, email, preferred travel date, guest count, and any special requests you share. We only ask for what is needed to respond and arrange your booking.
Do you sell my personal data?
No. We do not sell personal information to anyone. We share limited data only with providers and partners needed to deliver your booking safely.
Is payment information stored by you?
Payments are processed through secure third-party providers. We do not store full card numbers or CVVs on our systems. We keep only booking reference and payment status.
What happens when I message on WhatsApp?
Your booking conversation is retained so we can confirm arrangements, support your experience, and resolve any later questions. We do not share WhatsApp chats with outside parties.
Can I request deletion or correction of my information?
Yes. Contact the desk and we will help with access, correction, or deletion requests where reasonable and consistent with our legal and operational obligations.
Do you use cookies?
Yes, essential, preference, and analytics cookies only. You can control cookies in your browser settings at any time.
Who do I contact about privacy questions?
Email [email protected] or WhatsApp the desk on WhatsApp - +971 52 440 9525. A real person replies quickly during desk hours.
Why do you keep booking communication records?
So we can confirm your booking accurately, support you before and after the flight, and handle any later questions fairly. It is how we keep promises we have made in writing.