Payment Confirmation
We accept Visa and Mastercard, charged in UAE Dirhams (AED). There is no extra card fee for booking - the price you see for your tour is the price you pay. Full payment is required to reserve your seats: a secure online advance payment confirms your booking.
- The charge on your card statement will appear as Safari Desert Dubai.
- You will receive your booking confirmation by email within 48 hours of payment.
- If anything on your confirmation looks wrong, email us straight away at [email protected].
Refund Policy
- Once a tour has commenced, no refund is available for that tour or for any services already utilized.
- Refunds are issued only to the original payment method used at booking.
- A 5% payment-processing fee is deducted from all refunds. This covers the non-refundable fee our payment gateway charges on the original transaction, and applies to every cancellation or refund.
- Approved refunds are processed within 7-10 business days, and no later than 30 days from the transaction date.
If We Cancel a Tour
Occasionally we have to cancel for reasons outside anyone's control - most often weather. If Safari Desert Dubai cancels your tour, you choose between:
- A refund to your original payment method, less the 5% payment-processing fee, or
- A free reschedule to another date, subject to availability.
Hot air balloon flights are weather-dependent by nature: the pilot makes the final call on the morning of the flight, and a weather cancellation always qualifies for the options above.
Non-Group Bookings Cancellation Policy
The following windows apply to standard bookings (up to 3 guests in one booking). Cancellation requests must be sent by email - see how to cancel below.
- 96 hours or more before your tour: no cancellation fee - full refund, less the 5% payment-processing fee.
- Between 24 and 96 hours before your tour: 50% cancellation fee.
- Less than 24 hours before your tour (or no-show): 100% cancellation fee - no refund.
Group Bookings (4+ Guests in a Single Booking)
- 7 days or more before the tour: 50% cancellation fee.
- 5 days or less before the tour: 100% cancellation fee - no refund.
- Approved group refunds are completed within the same 30-day window.
Rescheduling Your Tour
Rescheduling is free, subject to availability. The earlier you ask, the more dates we can offer - email us with your booking name and preferred new date and we will confirm the switch.
How to Request a Cancellation or Change
Cancellations and changes are accepted by email only, to [email protected]. Include:
- The name the booking was made under
- The tour name and tour date
- Whether you want to cancel or reschedule
Your cancellation is considered received at the time your email arrives in our inbox - that timestamp decides which fee window applies. Please wait for our written confirmation before treating the booking as cancelled.